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Generation Gap: Closing the Gap in the Workplace
$199.00Level 1 | Duration: 2 Hours During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Getting Your Job Search Started
$199.00In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job. -
Being a Team Player
$199.00Level 1 | Duration: 2 Hours Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Microsoft Excel 365: Part 2: Organizing Worksheet Data with Tables
$199.00Level 2 | Duration: 1 Hour In this course you will learn how to create and modify tables, sort data, and filter data. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$199.00Level 2 | Duration: 4 Hours This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Tough Topics: Talking to Employees about Personal Hygiene
$199.00Level 1 | Duration: 2 Hours This course has two major themes. First, we'll give you a customizable framework for having tough conversations. Then, we'll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Prospecting for Leads Like a Pro
$199.00This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
English as a Second Language: A Workplace Communications Primer
$199.00Level 1 | Duration: 2 Hours This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Business Process Management
$199.00Level 3 | Duration: 12 Hours After taking this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean and Six Sigma are also covered. -
Microsoft Office 365 Part 2: Organising with Office 365
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to work with the Tasks app and Planner to organise activities and track progress. -
Microsoft Office 365: 2018 Feature Updates
$199.00Level 1 | Duration: 2 Hours By the end of this course, users should be comfortable using the new features released in 2018 for the desktop version of Microsoft Office 365, including features of Microsoft Word, Excel, PowerPoint, Outlook, Access, and Visio. -
Microsoft Excel 365: Part 1: Finalizing Workbooks
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to use comments, manage worksheets, and change view options. -
Critical Elements of Customer Service
$199.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Honing and Delivering Your Message
$199.00Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Microsoft Word 365: Part 2: Using Templates
$199.00Level 1 | Duration: 1 Hour In this course you will learn to create, modify and manage templates in Word. -
Project Management Training: Understanding Project Management
$199.00This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Microsoft Office 365: Part 1. Communicating with the Outlook Web App
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will be able to use and configure the Outlook Web App and manage your contacts in the People App using Microsoft Office 365. -
Managing Difficult Conversations
$199.00Level 1 | Duration: 3 Hours This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You'll also learn how to speak persuasively, ask good questions, and listen actively. -
Marketing for Small Businesses
$199.00Level 1 | Duration: 3 Hours This course will teach you how marketing is different for small businesses, the elements of a successful marketing message, what the marketing cycle looks like, how to build a marketing plan with the five Ps, how to market with social media, and how to create a marketing budget. You will also explore over 100 strategies and consider which ones are right for your small business. -
Dynamite Sales Presentations
$199.00Level 2 | Duration: 4 Hours This course will show you how to create a winning proposal, and how to turn it into a dynamite sales presentation. -
Advanced Writing Skills
$199.00Level 1 | Duration: 2 Hours After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business requests, create effective business cases, proposals, and reports, and thoroughly document sources that you use in your writing. -
The Minute Taker’s Workshop
$199.00Youâll begin this course by learning what a minute-taker does and what skills they should have. Then, youâll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book. -
Microsoft Access 365: Part 1: Working with Table Data
$199.00Level 3 | Duration: 1 Hour At the end of this course, you will be able to work with table data and records. This includes being able to sort and filter records and creating lookups and relationships. -
Creating a Dynamite Job Portfolio
$199.00In this course, youâll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youâll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references. -
Inventory Management: The Nuts and Bolts
$199.00Level 1 | Duration: 4 Hours In this course, you will learn about all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are. -
Microsoft PowerPoint 365 Part 2: Using Additional Features
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to review a presentation, insert links and online video and view a presentation. -
Building Better Teams
$199.00Level 1 | Duration: 3 Hours After you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contracts, identify your team player style and how it can be used effectively with your own team, build team trust, identify the stages of team development and how to help a team move through them, recognize the critical role communication skills will play in building and maintaining a team atmosphere, and identify ways that team members can be involved and grow in a team setting. -
Balanced Scorecard Basics
$199.00Level 2 | Duration: 2 Hours You will begin this course by learning what the balanced scorecard is and what types of organisations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organisation's mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
Conversational Leadership
$199.00In this course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace. -
E-Commerce Management
$199.00This course will give you the skills to develop, design, test and successfully run your e-commerce business. It looks at important components such as business plans and marketing while touching upon payment methods, software solutions, security and fraud awareness, and much more. With those topics covered you will have the skills to take your e-commerce business to the next level. -
Microsoft Excel 365: Part 2: Enhancing Workbooks
$199.00Level 2 | Duration: 1 Hour In this course you will learn how to customize workbooks and prepare a workbook for audiences. -
Microsoft Office 365 Part 1: Working with Office Online Apps
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will be familiar with the Microsoft Office Online Apps. -
Intrapreneurship
$199.00In this course, youâll learn what intrapreneurship is all about. You will learn about the history and culture of intrapreneurship and assess your own intrapreneurial qualities. Youâll also explore different ways that you can contribute to the intrapreneurial process. As well, youâll learn how to develop, screen, sell, and implement your ideas. -
Survival Skills for the New Trainer
$199.00In this course, you will learn the basic skills that every trainer must have. This includes dressing appropriately, being assertive, being genuine, communicating well, connecting with people, handling difficult participants, and a desire to learn. At the end of the course, youâll review a list of doâs and donâts and consider your next steps. -
Developing a High Reliability Organization
$199.00Level 1 | Duration: 2 Hours You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
GDPR Readiness: Creating a Data Privacy Plan
$199.00Level 2 | Duration: 2 Hours After completing this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan. -
Workplace Harassment: What It Is and What to Do About It
$199.00Level 2 | Duration: 4 Hours After completing this course, you will be able to identify acceptable and unacceptable behavior in the workplace, apply the benefits of harassment training, define the various types of harassment, assist in the creation of a harassment policy, understand ways to prevent and protect yourself from harassment, know what to do if you are the target of harassment or are accused of harassment, understand the complaint process, and how to help your workplace adjust after a harassment incident. -
Conquering Your Fear of Speaking in Public
$199.00Level 1 | Duration: 2 Hours To begin this course, you'll review some of the basics of communication. Then, you'l learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, you'll learn how to handle specific scenarios, like meetings and sticky social situations. -
Microsoft Office 365 Part 2: File Storage and Collaboration with SharePoint Online
$199.00Level 1 | Duration: 2 Hours After completing this course, you will be able to use SharePoint and work with document libraries. -
Becoming a Progressive Employer: Setting Trends Instead of Following Them
$199.00Level 1 | Duration: 2 Hours This course aims to help you understand the meaning of being a progressive business so that you can take the time to examine its concept thoroughly. It shows you the process involved in dissecting the status quo, including developing or enhancing a progressive mindset and innovative thinking. The final part of this course focuses on understanding the importance of a succession plan to a progressive organisation. -
Making Training Stick
$199.00In this course, youâll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques. -
Performance Management: Managing Employee Performance
$199.00Level 2 | Duration: 3 Hours In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Overcoming Objections to Nail the Sale
$199.00In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
Basic Business Management: Boot Camp for Business Owners
$199.00This course will give you all the skills that you need as a new business owner. Youâll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. Youâll also learn the basics of leadership and tips for taking your business to the next level. -
Continuous Improvement with Lean
$199.00Level 2 | Duration: 2 Hours In this course, you will learn about developing continuous improvement strategies in the workplace using Lean methodology. The course focuses on the Identify, Plan, Execute, Review cycle, and wraps up with an in-depth case study to help you practice what you have learned. -
Microsoft Access 365: Part 1: Joining Tables
$199.00Level 3 | Duration: 1 Hour At the end of this course, you will be able to create query joins and work with subdatasheets and subqueries.