Anger Management: Understanding Anger
$199.00
Level 1 | Duration: 3 Hours
This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies.
Available!
Return to StoreAnger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organisation that edge.
Learning Objectives
- Recognise how anger affects your body, your mind, and your behaviour.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Control your own emotions when faced with other people’s anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
| Session Outline | 1. Course Overview |
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