901588

Building Relationships for Success in Sales

$199.00

Level 1 | Duration: 3 Hours

This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

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No one questions that making friends is a good thing.

In this course, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

Learning Objectives

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognise the key interpersonal skills and practice using them.
Session Outline

1. Course Overview
2. Focusing on Your Customer
3. What Influences People in Forming Relationships?
4. Disclosure
5. How to Win Friends and Influence People
6. Communication Skills for Relationship Selling
7. Non-Verbal Messages
8. Managing the Mingling
9. The Handshake
10. Small Talk
11. Networking
12. Personal Development
13. Recommended Reading List
14. Post-Course Assessment

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