901457

Business Etiquette: Gaining That Extra Edge

$199.00

Level 1 | Duration: 2 Hours

In this course, you’€™ll learn all about business etiquette and how you can use this skill to present yourself in a business setup. It contains tips for meeting new people, identifying a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting an excellent first impression. It also tackles dressing up for success, dining with confidence and presenting yourself well on the phone and via e-mail.

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Etiquette questions can be agonising. Understanding business etiquette basics can give you the extra edge to help you stand out from the crowd.

If you’ve ever had an awkward moment where:
– You aren’t sure which fork to use,
– You don’t know which side plate is yours,
– You’ve ever had to make small talk with a Very Important Person and been lost for words.

Then you know just how agonising such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.
This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given much thought to before.

Learning Objectives

  • Network effectively, including making introductions, shaking hands, and using business cards appropriately.
  • Dress appropriately for every business occasion.
  • Feel comfortable when dining in business and formal situations.
  • Feel more confident about your business communication in every situation.
  • Develop that extra edge to establishes trust and credibility.
Session Outline

1. Course Overview
2. Business Etiquette Basics
3. Test Your Business Etiquette
4. The Handshake
5. Business Card Etiquette
6. The Skill of Making Small Talk
7. Do You Remember Names?
8. Makin That Great First Impression
9. Dress for Success
10. Business Dining
11. E-Mail and Telephone Etiquette
12. Personal Action Plan
13. Recommended Reading List
14. Post-Course Assessment

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