896840

Conflict Resolution: Getting Along In The Workplace

$199.00

Level 1 | Duration: 8 Hours

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

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Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

Learning Objectives

  • Understand what conflict is and how it can escalate
  • Understand the types of conflict and the stages of conflict
  • Recognise the five most common conflict resolution styles and when to use them
  • Increase positive information flow through non-verbal and verbal communication skills
  • Develop effective techniques for intervention strategies
  • Become more confident of your ability to manage conflicts to enhance productivity and performance
Session Outline

1. Course Overview
2. Defining Conflict
3. Types of Conflict
4. Open Conflict vs. Hidden Conflict
5. Spontaneous and Reflective Behavior
6. The Johari Window
7. Stages of Conflict
8. Creating the Win/Win
9. Conflict Resolution Style Questionnaire
10. The Role of Communication in Conflict Resolution
11. Active Listening Skills
12. Paraphrasing Skills
13. Powerful Questions
14. Body Language
15. Pre-Assignment Review
16. The Conflict/Opportunity Test
17. Conflict and Its Resolution
18. Helping Others Through Conflict
19. Personal Action Plan
20. Recommended Reading List
21. Post-Course Assessment

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