902071

Crisis Management

$199.00

Level 2 | Duration: 5 Hours

At the beginning of this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

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Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organisation is ready to manage any kind of crisis.

Learning Objectives

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in a practical exercise.
Session Outline

1. Course Overview
2. What is Crisis Management?
3. Training Leaders and Staff
4. Conducting the Crisis Audit
5. Performing a Risk Level Analysis
6. Developing a Response Process
7. Consulting with the Experts
8. Incident Management Techniques
9. Working through the Issues
10. Establishing an Emergency Operations Center
11. Building Business Continuity and Recovery
12. Walliallia
13. Recovering and Moving On
14. Personal Action Plan
15. Recommended Reading List
16. Post-Course Assessment

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