Knowledge Management
$199.00
Level 2 | Duration: 4 Hours
In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.
Available!
Return to StoreUnderstanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brainpower of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.
Learning Objectives
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organisation.
- Identify the required components for implementing a knowledge management framework within an organisation.
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