Managing Difficult Conversations
$199.00
Level 1 | Duration: 3 Hours
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
Available!
Return to StoreWe have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.
Learning Objectives
- Define frame of reference.
- Establish a positive intent and a desired outcome.
- Use good communication skills during a conversation.
- Draft a script for a difficult conversation.
- Use specific steps to carry out a difficult conversation.
- Access additional resources as required.
- Maintain safety in a conversation.
| Session Outline | 1. Course Overview |
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