Employee Dispute Resolution: Mediation through Peer Review
$199.00
Level 1 | Duration: 2 Hours
In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.
Available!
Return to StoreHave you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.
Learning Objectives
- Describe what the peer review process is.
- Apply a process for employees to file grievances and for management to respond.
- Choose a facilitator and panel.
- Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process.
- Explain what responsibilities and powers a panel should have.
- Apply professional questioning and probing techniques.
- Understand why peer review panels fail and how to avoid those pitfalls.
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