Dealing With Difficult People
$199.00
Level 1 | Duration: 3 Hours
Learn how your attitude and behaviour affect others and how you can find and utilise existing techniques when dealing with difficult conversations and tricky people. In this course, you will be familiar with some strategies for managing and dealing with anger and will learn how to develop coping tactics that can help you and your people have a more harmonious workflow.
Available!
Return to StoreDealing with difficult individuals can be detrimental to an organisation when not approached correctly. While unpleasant behaviour may be deemed unacceptable in the workplace, certain precautions need thorough consideration before moving a step further. In this course, you will learn how to deal with difficult interactions, plan conversations, and how you can adjust your behaviour to understand the influence you have on others.
Learning Objectives:
- Recognise how your attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
| Session Outline | 1. Course Overview |
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