-
Mastering The Interview
$199.00In this course, you will learn how to prepare for and participate in a job interview. Weâll share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$199.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying âno,â giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Office 365: 2018 Feature Updates
$199.00Level 1 | Duration: 2 Hours By the end of this course, users should be comfortable using the new features released in 2018 for the desktop version of Microsoft Office 365, including features of Microsoft Word, Excel, PowerPoint, Outlook, Access, and Visio. -
Microsoft Word 365: Part 2: Working with Tables and Charts
$199.00Level 1 | Duration: 1 Hour At the end of this course, you will be able to manage numerical data in Word through the use of tables. -
Microsoft Access 365: Part 1: Design a Relational Database
$199.00Level 3 | Duration: 1 Hour After completing this course, you will be able to work with tables and fields to design a relational database. -
GDPR Readiness: Creating a Data Privacy Plan
$199.00Level 2 | Duration: 2 Hours After completing this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan. -
Microsoft PowerPoint 365 Part 2: Integrating Versions of PowerPoint
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to identify versions of PowerPoint, identify differences in PowerPoint 365 and, use OneDrive to integrate flexibility. -
Developing a Safety Procedures Manual
$199.00Level 2 | Duration: 2 Hours This course will help you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
Code of Conduct: Setting the Tone for Your Workplace
$199.00Level 1 | Duration: 2 Hours Over the duration of this course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it. -
Microsoft Excel 365: Part 1: Adding Pictures and Shapes
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to insert pictures and shapes, and format shapes. -
Purchasing and Procurement Basics
$199.00Level 2 | Duration: 6 Hours In this course, you will learn the basics of purchasing and procurement. You'll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. You'll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships. -
Developing Your Executive Presence
$199.00Level 1 | Duration: 3 Hours This course will provide you with the boost you need to get the most out of your interpersonal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your speaking and listening skills, and sharpen your leadership skills. -
10-Minute Presentations
$199.00Level 1 | Duration: 2 Hours At the end of this workshop, you will be able to know and use essentials of a good presentation, choose platforms that enhance your message and reach, set goals and timelines for your presentation, create engaging narrative from outline through final draft, edit and polish your presentation, offer and receive peer review and, develop best practices for future presentations. -
Employee Recognition: Appreciating Your Workforce
$199.00Level 1 | Duration: 2 Hours Here you are going to learn just what an employee recognition program is all about. You're going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. -
Microsoft Word 365: Part 1: Adding Tables
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to insert, modify and format tables in a Word document. You will also learn to convert text to a table. -
Developing a High Reliability Organization
$199.00Level 1 | Duration: 2 Hours You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
-
Microsoft Word 365: Part 2: Using Mail Merge
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to perform a Mail Merge in Word. -
Inventory Management: The Nuts and Bolts
$199.00Level 1 | Duration: 4 Hours In this course, you will learn about all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are. -
Microsoft Office 365: Part 1. Communicating with the Outlook Web App
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will be able to use and configure the Outlook Web App and manage your contacts in the People App using Microsoft Office 365. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$199.00Level 2 | Duration: 4 Hours This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Business Process Management
$199.00Level 3 | Duration: 12 Hours After taking this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean and Six Sigma are also covered. -
Selling Smarter
$199.00In this course, you will learn why consultative and customer-focused selling are so important. Youâll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Body Language: Reading Body Language as a Sales Tool
$199.00Level 1 | Duration: 4 Hours In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You'll also learn how to send the right message with body language, dress, and personal interactions. -
Employee Accountability
$199.00Level 1 | Duration: 3 Hours Understand the importance of accountability and how it can fuel the growth of an organisation. In this course, you will learn about how you can build accountability and ownership in the workplace, set goals, delegate and make yourself and your team more accountable in your tasks. -
Microsoft Access 365: Part 1. Create Advanced Queries
$199.00Level 3 | Duration: 1 Hour This course will teach you how to create advanced queries and summarise data in Access. -
Microsoft Access 365: Part 1: Importing and Exporting Data
$199.00Level 3 | Duration: 1 Hour This course will teach you to how export and import data in Access and how to create a Mail Merge. -
Business Writing That Works
$199.00Level 2 | Duration: 10 Hours This course will teach you the four C's of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters. -
Stress Management
$199.00Level 1 | Duration: 2 Hours This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter. -
Microsoft Excel 365: Part 2: Enhancing Workbooks
$199.00Level 2 | Duration: 1 Hour In this course you will learn how to customize workbooks and prepare a workbook for audiences. -
Understanding and Coping with the COVID-19 Pandemic
$199.00Level 1 | Duration: 2 Hours This course aims to combat this by helping people understand the situation, and what they can do to protect themselves and others, while looking after their mental wellness. It contains the best information available at the time of writing, as the situation is changing rapidly. Different areas and countries are responding to this pandemic in different ways. Be mindful of directives in your area. -
Developing a Training Needs Analysis
$199.00This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action. -
Getting Stuff Done: Personal Development Boot Camp
$199.00Level 1 | Duration: 4 Hours In this course, you will explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. You will learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You will also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. -
Personal Brand: Maximizing Personal Impact
$199.00In this course, youâll learn what a brand is and how you can leverage it to make a personal impact. Youâll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). Youâll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Budgets and Managing Money
$199.00Level 3 | Duration: 4 Hours To start this course, you will review the fundamentals of finance (including basic terms, generally accepted accounting principles, and financial roles in an organization). Then, you will learn about different types of budgets and a six-step budgeting process. You will also learn how to monitor budgets, perform basic ratio analysis, and compare investment opportunities. -
Public Speaking: Speaking Under Pressure
$199.00Level 2 | Duration: 4 Hours This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You'll focus on short responses and learn ways to expand a basic presentation. -
English as a Second Language: A Workplace Communications Primer
$199.00Level 1 | Duration: 2 Hours This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Basic Business Management: Boot Camp for Business Owners
$199.00This course will give you all the skills that you need as a new business owner. Youâll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. Youâll also learn the basics of leadership and tips for taking your business to the next level. -
Successfully Managing Change
$199.00Level 1 | Duration: 2 Hours This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace. -
Goal Setting
$199.00Level 1 | Duration: 2 Hours In this course, you will create your personal vision, identify your values, and make a bucket list. From there, you'll create goals with SPIRIT, set up support systems, learn how to deal with setbacks, and identify ways to get started on your journey right now.