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Tough Topics: Talking to Employees about Personal Hygiene
$199.00Level 1 | Duration: 2 Hours This course has two major themes. First, we'll give you a customizable framework for having tough conversations. Then, we'll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Conducting Accurate Internet Research
$199.00This course is going to provide you with the skills you will need to get the most of an Internet search. You will learn where to look for information, how to find it, and the types of information that you can, and cannot, find online. It looks at the surface web and then takes you further in your searching skills to the deep web. -
Facilitation Skills
$199.00In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. -
Knowledge Management
$199.00Level 2 | Duration: 4 Hours In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams' KM Process Framework, Gamble and Blackwell's knowledge management matrix, Botha's process model, and Nonaka and Takeuchi's spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Selling Smarter
$199.00In this course, you will learn why consultative and customer-focused selling are so important. Youâll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Transgender Employees: Creating an Inclusive Work Community
$199.00Level 1 | Duration: 2 Hours This course introduces the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. It offers an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organisation. -
Creating Successful Staff Retreats
$199.00Level 1 | Duration: 1 Hours In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesn't stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities aren't, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Skills for the Administrative Assistant
$199.00In this course, youâll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. Youâll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying âno,â working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too. -
Planning for Workplace Safety
$199.00Level 1 | Duration: 2 Hours This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan. -
Hiring for Success: Behavioral Interviewing Techniques
$199.00Level 1 | Duration: 5 Hours This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them. -
Microsoft PowerPoint 365: Part 1: Working with SmartArt
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to create, modify and format SmartArt. -
Employee Recognition: Appreciating Your Workforce
$199.00Level 1 | Duration: 2 Hours Here you are going to learn just what an employee recognition program is all about. You're going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. -
Microsoft Word 365: Part 2: Using Mail Merge
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to perform a Mail Merge in Word. -
Microsoft Word 365: Part 2: Working with Tables and Charts
$199.00Level 1 | Duration: 1 Hour At the end of this course, you will be able to manage numerical data in Word through the use of tables. -
Business Ethics for the Office
$199.00Level 1 | Duration: 3 Hours In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg's six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Women and Leadership: Owning Your Strengths and Skills
$199.00Level 1 | Duration: 3 Hours Learn how to be an effective and proactive leader and understand the barriers you may face as a woman in power. In this course, you will learn about the different ways you can use your unique perspective in creating a competitive market whilst promoting a collaborative environment at work, the importance of self-awareness in leading and how you can utilise your skills to make remarkable decisions for you, your team and your organisation. Brush up on your skills and create an impact today! -
Creative Thinking and Innovation
$199.00In this course, you will identify ways to develop your creative side and build a creative environment. Youâll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing). -
Microsoft Office 365: 2019 Feature Updates
$199.00Level 1 | Duration: 2 Hours After completing this course you should be comfortable using the new features of Word, Excel, PowerPoint, Outlook, and Access that were released in 2019 for the desktop version of Microsoft 365. -
Microsoft Word 365: Part 2: Controlling Text Flow
$199.00Level 1 | Duration: 1 Hour In this course you will learn about controlling paragraph flow using section breaks, columns and text boxes. -
Microsoft Office 365: Part 1. Communicating with the Outlook Web App
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will be able to use and configure the Outlook Web App and manage your contacts in the People App using Microsoft Office 365. -
Effective Planning and Scheduling
$199.00This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated. -
Emotional Intelligence
$199.00Level 1 | Duration: 2 Hours This course will introduce you to the history of emotional intelligence and what it's all about. You'll explore the most popular theories, including the EI blueprint, Martin Seligman's ABC's of optimism, the VALUE and SOLER techniques, Ekman's seven basic emotions, and Plutchik's wheel. You'll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Advanced Project Management
$199.00Level 2 | Duration: 4 Hours In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members. -
An Environmental Audit Primer
$199.00Level 2 | Duration: 3 Hours This course will give you the tools to conduct an internal environmental audit at your workplace. You will learn of the different types of audits and about auditors and the basic steps of an audit. This course will also teach you the essential aspects of an audit checklist and how to develop a checklist based on Environmental Management System procedures. You will also explore noncompliance, corrective actions and an audit closing meeting. -
Microsoft Office 365 Part 1: Working with Office Online Apps
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will be familiar with the Microsoft Office Online Apps. -
Communication Strategies
$199.00Level 1 | Duration: 3 Hours This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Microsoft Access 365: Part 1. Create Advanced Queries
$199.00Level 3 | Duration: 1 Hour This course will teach you how to create advanced queries and summarise data in Access. -
Microsoft Word 365: Part 1: Managing Lists
$199.00Level 1 | Duration: 1 Hour After taking this course, you will be able to sort, renumber and customise a list in Word. -
Process Improvement with Gap Analysis
$199.00Level 1 | Duration: 2 Hours You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation. -
Microsoft Excel 365: Part 2: Analysing Data with Logical and Lookup Functions
$199.00Level 2 | Duration: 2 Hours In this course you will learn how to use text functions, use logical functions, use lookup functions, use date functions, and use financial functions. -
Managing the Virtual Workplace
$199.00This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers. -
Getting Stuff Done: Personal Development Boot Camp
$199.00Level 1 | Duration: 4 Hours In this course, you will explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. You will learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You will also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. -
Orientation Handbook: Getting Employees Off to a Good Start
$199.00Level 1 | Duration: 2 Hours In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
Accounting Skills for New Supervisors
$199.00Level 3 | Duration: 4 Hours In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting. -
Trade Shows: Getting the Most Out of Your Trade Show Experience
$199.00You are going to learn about people who attend trade shows and how to interact with them. You are also going to learn about the importance of pre-show promotion and then follow up afterwards. These topics will be explored in great depth as they get broken down into areas such as creating good opening lines and good conversations, targeted promotional giveaways, booth behavior, and prospecting activities. -
Using Activities to Make Training Fun
$199.00In this course, you will explore different types of games, including icebreakers, energizers, simulations, and case studies. You will also learn how to get buy-in, deal with reluctant participants, troubleshoot games, and create your own games. To top things off, we will give you four activities that you can customize and re-use in your own training sessions. -
Global Business Strategies
$199.00This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our âEntrepreneurship 101â and âBasic Business Managementâ programs before taking this course. -
Microsoft Word 365: Part 2: Using Macros
$199.00Level 1 | Duration: 1 Hour After taking this course, you will be able to create and automate tasks using Macros. -
Developing a Lunch and Learn Program
$199.00This course will give you the skills to develop a successful workplace Lunch and Learn Program. You begin by looking at exactly what a Lunch and Learn truly is and why to have one. Next the course guides you through the underpinnings of a Lunch and Learn and then into how to administer the program. You will get the chance to develop your own short program and wrap up the course by evaluating it. -
Microsoft Office 365 Part 2: File Storage and Collaboration with SharePoint Online
$199.00Level 1 | Duration: 2 Hours After completing this course, you will be able to use SharePoint and work with document libraries. -
Microsoft Office 365 Part 2: Managing Security, Compliance, and Domain Settings
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to manage domains and monitor Office 365 security and compliance. -
Public Speaking: Presentation Survival School
$199.00After you complete this course, you will be able to establish rapport with your audience, implement techniques to reduce nervousness and fear, understand your strengths as a presenter and how to appeal to different types of people, recognize how visual aids can create impact and attention, develop techniques to create a professional presence, learn some different ways to prepare and organize information, and prepare, practice, and deliver a short presentation.