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Team Building: Developing High Performance Teams
$199.00Level 1 | Duration: 6 Hours After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen's five stages of team development, and Glenn Parker's 12 characteristics of effective teams to develop high-performance teams. You will also complete the team player type assessment to help you identify how you behave in a team and how you can connect with others. -
Microsoft Excel 365: Part 2: Analysing Data with Logical and Lookup Functions
$199.00Level 2 | Duration: 2 Hours In this course you will learn how to use text functions, use logical functions, use lookup functions, use date functions, and use financial functions. -
Business Ethics for the Office
$199.00Level 1 | Duration: 3 Hours In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg's six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Conquering Your Fear of Speaking in Public
$199.00Level 1 | Duration: 2 Hours To begin this course, you'll review some of the basics of communication. Then, you'l learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, you'll learn how to handle specific scenarios, like meetings and sticky social situations. -
Purchasing and Procurement Basics
$199.00Level 2 | Duration: 6 Hours In this course, you will learn the basics of purchasing and procurement. You'll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. You'll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships. -
Motivation Training: Motivating Your Workforce
$199.00Level 1 | Duration: 2 Hours At the end of this course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate. -
Anger Management: Understanding Anger
$199.00Level 1 | Duration: 3 Hours This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Microsoft Word 365: Part 1: Managing Lists
$199.00Level 1 | Duration: 1 Hour After taking this course, you will be able to sort, renumber and customise a list in Word. -
Creating a Workplace Wellness Program
$199.00Level 1 | Duration: 4 Hours To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$199.00Level 2 | Duration: 4 Hours This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
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Intrapreneurship
$199.00In this course, youâll learn what intrapreneurship is all about. You will learn about the history and culture of intrapreneurship and assess your own intrapreneurial qualities. Youâll also explore different ways that you can contribute to the intrapreneurial process. As well, youâll learn how to develop, screen, sell, and implement your ideas. -
Critical Elements of Customer Service
$199.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft Excel 365: Part 1: Finalizing Workbooks
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to use comments, manage worksheets, and change view options. -
Generation Gap: Closing the Gap in the Workplace
$199.00Level 1 | Duration: 2 Hours During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Public Speaking: Speaking Under Pressure
$199.00Level 2 | Duration: 4 Hours This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You'll focus on short responses and learn ways to expand a basic presentation. -
Self-Leadership
$199.00In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know. -
Microsoft Excel 365: Part 1: Adding Pictures and Shapes
$199.00Level 1 | Duration: 1 Hour In this course you will learn how to insert pictures and shapes, and format shapes. -
Microsoft Word 365: Part 1: Adding Tables
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to insert, modify and format tables in a Word document. You will also learn to convert text to a table. -
Conducting Accurate Internet Research
$199.00This course is going to provide you with the skills you will need to get the most of an Internet search. You will learn where to look for information, how to find it, and the types of information that you can, and cannot, find online. It looks at the surface web and then takes you further in your searching skills to the deep web. -
Conference and Event Management
$199.00In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went. -
Working with the Media: Creating a Positive Working Relationship
$199.00You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youâre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Identifying and Combatting Fake News
$199.00After you complete this course you will be able to: define âfake newsâ, recognize the difference between âfake newsâ and objective reporting, understand the impacts of âfake newsâ on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within âfake newsâ , and create your own âfake newsâ action plan. -
Public Speaking: Presentation Survival School
$199.00After you complete this course, you will be able to establish rapport with your audience, implement techniques to reduce nervousness and fear, understand your strengths as a presenter and how to appeal to different types of people, recognize how visual aids can create impact and attention, develop techniques to create a professional presence, learn some different ways to prepare and organize information, and prepare, practice, and deliver a short presentation. -
Performance Management: Managing Employee Performance
$199.00Level 2 | Duration: 3 Hours In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Accounting Skills for New Supervisors
$199.00Level 3 | Duration: 4 Hours In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting. -
Skills for the Administrative Assistant
$199.00In this course, youâll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. Youâll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying âno,â working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too. -
Project Management Fundamentals
$199.00Level 2 | Duration: 4 Hours In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea. -
Becoming a Better Learner
$199.00Level 1 | Duration: 2 Hours After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning. -
Mastering The Interview
$199.00In this course, you will learn how to prepare for and participate in a job interview. Weâll share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Microsoft Office 365: Part 1. Using Skype for Business 2016
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to make calls using Skype for Business. -
Microsoft PowerPoint 365: Part 1: Working with Tables
$199.00Level 1 | Duration: 1 Hour By the end of this course, you will be able to create, edit and format tables for your PowerPoint presentation. -
Giving Effective Feedback
$199.00Level 1 | Duration: 2 Hours In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You'll also learn some tips for receiving feedback. -
Managing Pressure and Maintaining Balance
$199.00Level 1 | Duration: 2 Hours This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Creating Successful Staff Retreats
$199.00Level 1 | Duration: 1 Hours In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesn't stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities aren't, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Knowledge Management
$199.00Level 2 | Duration: 4 Hours In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams' KM Process Framework, Gamble and Blackwell's knowledge management matrix, Botha's process model, and Nonaka and Takeuchi's spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Project Planning: All You Need to Know
$199.00Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets. -
Dealing With Difficult People
$199.00Level 1 | Duration: 3 Hours Learn how your attitude and behaviour affect others and how you can find and utilise existing techniques when dealing with difficult conversations and tricky people. In this course, you will be familiar with some strategies for managing and dealing with anger and will learn how to develop coping tactics that can help you and your people have a more harmonious workflow. -
Honing and Delivering Your Message
$199.00Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Microsoft Office 365 Part 2: Managing Users
$199.00Level 1 | Duration: 1 Hour At the end of this course, you will be able to get started as an administrator and manage users, groups and resources in Office 365. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$199.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying âno,â giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Code of Conduct: Setting the Tone for Your Workplace
$199.00Level 1 | Duration: 2 Hours Over the duration of this course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it. -
Influence and Persuasion
$199.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youâll also receive an introduction to basic neuro linguistic programming techniques. -
Dynamite Sales Presentations
$199.00Level 2 | Duration: 4 Hours This course will show you how to create a winning proposal, and how to turn it into a dynamite sales presentation. -
Coaching and Mentoring
$199.00Level 1 | Duration: 2 Hours Learn the difference between coaching and mentoring and how you can use these skills to help improve the overall performance of your team. This course delves into the key aspects of coaching and mentoring as well as the other supporting factors that make an effective coach and mentor, such as goal setting, communication, feedback techniques and adult learning principles. At the end of this course, you will learn about how to develop coaching and mentoring skills that help improve individual performance, recognise their strengths, and when these skills may or may not be critical for your team. -
Project Management: All You Need to Know
$199.00Upon completion of this course you will have developed valuable new skills that will allow you to competently manage a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the project life cycle and project planning documents. Youâll learn about communications and how to deal changes and project tracking and also how to conduct status meetings. The course wraps up with a look at closing your project. -
Developing a Safety Procedures Manual
$199.00Level 2 | Duration: 2 Hours This course will help you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
Conflict Resolution: Getting Along In The Workplace
$199.00Level 1 | Duration: 8 Hours In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language. -
Microsoft PowerPoint 365: Part 1: Getting Started
$199.00Level 1 | Duration: 1 Hour Get started with Powerpoint 365 and learn how to create, edit and view presentations. -
Kickstarting Your Business with Crowdsourcing
$199.00This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your businessâ growth. -
Business Writing Bundle
$800.00Business writing is a critical skill to develop in any organisation. It aims to elicit the ideal business response from its audience. In this course bundle, you will learn about the core fundamentals of business writing and how it can help you propel your career or your business towards the results you want. -
Getting Your Job Search Started
$199.00In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job. -
Sales and Marketing Bundle
$1,300.00Sales and Marketing are closely intertwined business functions critical in helping an organisation create a lasting impression that can propel them to achieve significant organisational goals. This course bundle provides you with the fundamental skills crucial to understand your market and catapult your business to the forefront of your industry. -
Digital Citizenship: Conducting Yourself in a Digital World
$199.00Level 1 | Duration: 2 Hours You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
Global Business Strategies
$199.00This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our âEntrepreneurship 101â and âBasic Business Managementâ programs before taking this course. -
Environmental Sustainability: A Practical Approach to Greening Your Organization
$199.00Level 1 | Duration: 2 Hours Here you will learn how to draft an Environmental Management System that can be applied to your organization. Along the way you will understand the term 'greenwashing' and how to avoid it. You will know the six key performance indicator areas as defined by the Eco-Management and Audit Scheme and will be able to determine Environmental Impacts and Aspects within an organization then how to set objectives and targets for significant impacts. -
Using Activities to Make Training Fun
$199.00In this course, you will explore different types of games, including icebreakers, energizers, simulations, and case studies. You will also learn how to get buy-in, deal with reluctant participants, troubleshoot games, and create your own games. To top things off, we will give you four activities that you can customize and re-use in your own training sessions. -
From Boss to Leader
$199.00Level 3 | Duration: 4 Hours After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
Microsoft Office 365: Part 1. Communicating with Colleagues
$199.00Level 1 | Duration: 1 Hour After completing this course, you will be able to use Yammer and Microsoft Teams to communicate with your colleagues. -
The ABC’s Of Supervising Others
$199.00Level 2 | Duration: 5 Hours This course will help you overcome many of the problems that you will encounter as a workplace leader. Topics include transitioning to a supervisory role, attitudes to cultivate, setting goals, personal productivity, communication skills, feedback techniques, conflict resolution, managing difficult conversations, and establishing credibility. -
English as a Second Language: A Workplace Communications Primer
$199.00Level 1 | Duration: 2 Hours This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Building an Online Business
$199.00This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur. -
Microsoft Access 365: Part 1: Design a Relational Database
$199.00Level 3 | Duration: 1 Hour After completing this course, you will be able to work with tables and fields to design a relational database. -
Creating a Dynamite Job Portfolio
$199.00In this course, youâll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youâll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references. -
Microsoft Word 365: Part 2: Working with Tables and Charts
$199.00Level 1 | Duration: 1 Hour At the end of this course, you will be able to manage numerical data in Word through the use of tables. -
Problem Solving and Decision Making
$199.00Level 1 | Duration: 4 Hours In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.