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Collaboration
$199.00Level 1 | Duration: 2 Hours After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. -
Goal Setting
$199.00Level 1 | Duration: 2 Hours In this course, you will create your personal vision, identify your values, and make a bucket list. From there, you'll create goals with SPIRIT, set up support systems, learn how to deal with setbacks, and identify ways to get started on your journey right now. -
Communication Strategies
$199.00Level 1 | Duration: 3 Hours This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Conference and Event Management
$199.00In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went. -
Diversity Training: Celebrating Diversity in the Workplace
$199.00Level 1 | Duration: 2 Hours Learn more about diversity and how you can promote an inclusive environment in your organisation. In this course, we'll delve into the meaning of diversity and its related terms, the different stereotypes that impact people and culture, and how the world has changed since. Delve into the four cornerstones of diversity, how you can encourage diversity in your workplace and how to deal with discrimination issues. -
Advanced Skills for the Practical Trainer
$199.00To begin, you will explore the trainerâs role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered. -
Critical Elements of Customer Service
$199.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Developing a Safety Procedures Manual
$199.00Level 2 | Duration: 2 Hours This course will help you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
Selling Smarter
$199.00In this course, you will learn why consultative and customer-focused selling are so important. Youâll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
GDPR Readiness: Getting the Message Out
$199.00Level 2 | Duration: 2 Hours In this one-day course, you will learn: about internal communication methods, about privacy training, and promoting a good privacy culture, about the elements of a good customer privacy policy, how to write and design a cookie banner disclaimer for your website, and how to design a privacy-compliant web form. -
Project Management Fundamentals
$199.00Level 2 | Duration: 4 Hours In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea. -
Being a Team Player
$199.00Level 1 | Duration: 2 Hours Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
From Boss to Leader
$199.00Level 3 | Duration: 4 Hours After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
Dynamite Sales Presentations
$199.00Level 2 | Duration: 4 Hours This course will show you how to create a winning proposal, and how to turn it into a dynamite sales presentation. -
Body Language: Reading Body Language as a Sales Tool
$199.00Level 1 | Duration: 4 Hours In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You'll also learn how to send the right message with body language, dress, and personal interactions. -
Critical Thinking
$199.00In this course, youâll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, youâll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered. -
Workplace Violence: How to Manage Anger and Violence in the Workplace
$199.00Level 2 | Duration: 5 Hours In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe. -
Encouraging Sustainability and Social Responsibility in Business
$199.00Level 1 | Duration: 2 Hours This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement. -
Project Management Training: Understanding Project Management
$199.00This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Marketing and Sales
$199.00Level 1 | Duration: 4 Hours In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company's image, and build your bottom line. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$199.00Level 2 | Duration: 4 Hours This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Disability Awareness: Working with People with Disabilities
$199.00Level 1 | Duration: 2 Hours This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace. -
Developing a Lunch and Learn Program
$199.00This course will give you the skills to develop a successful workplace Lunch and Learn Program. You begin by looking at exactly what a Lunch and Learn truly is and why to have one. Next the course guides you through the underpinnings of a Lunch and Learn and then into how to administer the program. You will get the chance to develop your own short program and wrap up the course by evaluating it. -
Public Relations Boot Camp
$199.00Level 1 | Duration: 3 Hours In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations. -
Design Thinking: An Introduction
$199.00This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process. -
Giving Effective Feedback
$199.00Level 1 | Duration: 2 Hours In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You'll also learn some tips for receiving feedback. -
Project Planning: All You Need to Know
$199.00Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets. -
Workplace Harassment: What It Is and What to Do About It
$199.00Level 2 | Duration: 4 Hours After completing this course, you will be able to identify acceptable and unacceptable behavior in the workplace, apply the benefits of harassment training, define the various types of harassment, assist in the creation of a harassment policy, understand ways to prevent and protect yourself from harassment, know what to do if you are the target of harassment or are accused of harassment, understand the complaint process, and how to help your workplace adjust after a harassment incident. -
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
$199.00Level 1 | Duration: 2 Hours At the end of this course you will understand the employer's and supervisor's responsibilities for workplace health and safety and you will also learn about, and understand, the three rights of workers. You will learn about Health and Safety Committees, employee orientation checklists, health and safety training for employees, and the importance of communicating health and safety information. -
Becoming a Better Learner
$199.00Level 1 | Duration: 2 Hours After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning. -
Business Ethics for the Office
$199.00Level 1 | Duration: 3 Hours In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg's six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Balanced Scorecard Basics
$199.00Level 2 | Duration: 2 Hours You will begin this course by learning what the balanced scorecard is and what types of organisations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organisation's mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
Logistics and Supply Chain Management
$199.00Level 3 | Duration: 6 Hours In this course you will learn about supply chains and logistics, various integration models, supply chain flows, who is who in a supply chain, as well as drivers and ways to optimize them. You will also gain an insight on other crucial points such as aligning your business and supply chain strategies, how to get the most out of your data, how to troubleshoot any problems that crop up and ways to develop your supply chain. -
Dealing With Difficult People
$199.00Level 1 | Duration: 3 Hours Learn how your attitude and behaviour affect others and how you can find and utilise existing techniques when dealing with difficult conversations and tricky people. In this course, you will be familiar with some strategies for managing and dealing with anger and will learn how to develop coping tactics that can help you and your people have a more harmonious workflow. -
Measuring Training Results
$199.00In this course, you will learn how to measure training results using Donald Kirkpatrickâs four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment. -
Identifying and Combatting Fake News
$199.00After you complete this course you will be able to: define âfake newsâ, recognize the difference between âfake newsâ and objective reporting, understand the impacts of âfake newsâ on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within âfake newsâ , and create your own âfake newsâ action plan. -
Employee Recognition: Appreciating Your Workforce
$199.00Level 1 | Duration: 2 Hours Here you are going to learn just what an employee recognition program is all about. You're going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. -
Stress Management
$199.00Level 1 | Duration: 2 Hours This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter. -
Performance Management: Managing Employee Performance
$199.00Level 2 | Duration: 3 Hours In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Introduction to Neuro Linguistic Programming
$199.00This introductory course will teach the basics of neuro linguistic programming (NLP). Youâll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language. -
Business Etiquette: Gaining That Extra Edge
$199.00Level 1 | Duration: 2 Hours In this course, you'll learn all about business etiquette and how you can use this skill to present yourself in a business setup. It contains tips for meeting new people, identifying a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting an excellent first impression. It also tackles dressing up for success, dining with confidence and presenting yourself well on the phone and via e-mail. -
Global Business Strategies
$199.00This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our âEntrepreneurship 101â and âBasic Business Managementâ programs before taking this course. -
Writing Reports and Proposals
$199.00Level 2 | Duration: 3 Hours In this course you will learn about the four stages of report writing: investigating, planning, writing, and revising. You'll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material. -
Safety in the Workplace
$199.00Level 2 | Duration: 2 Hours This course will teach you how to create a safety culture in your organization by developing a safety committee, identifying and resolving hazards, taking proactive safety measures, developing a safety plan, and reviewing your safety program. You will also learn how to respond to, document, and investigate safety incidents. -
Tough Topics: Talking to Employees about Personal Hygiene
$199.00Level 1 | Duration: 2 Hours This course has two major themes. First, we'll give you a customizable framework for having tough conversations. Then, we'll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Business Writing That Works
$199.00Level 2 | Duration: 10 Hours This course will teach you the four C's of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters. -
Mastering The Interview
$199.00In this course, you will learn how to prepare for and participate in a job interview. Weâll share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Delegation: The Art Of Delegating Effectively
$199.00Level 1 | Duration: 2.5 Hours In this course, you will learn how to use delegation to your advantage. Understand effective techniques for giving instructions, give good feedback and monitor delegation results. Additionally, you will learn an eight-step delegation process that you can personalise to help you work more effectively and efficiently in any situation. Learn about this underrated skill today and start optimising your workflow at work!
