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Skills for the Administrative Assistant
$199.00In this course, youâll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. Youâll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying âno,â working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too. -
Getting Your Job Search Started
$199.00In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job. -
Conflict Resolution: Getting Along In The Workplace
$199.00Level 1 | Duration: 8 Hours In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language. -
Managing Pressure and Maintaining Balance
$199.00Level 1 | Duration: 2 Hours This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Appreciative Inquiry
$199.00In this course you will learn about the appreciative inquiry process. To begin, you'll explore its fundamental principles and the 4-D model. You'll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. -
Hiring for Success: Behavioral Interviewing Techniques
$199.00Level 1 | Duration: 5 Hours This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them. -
Strategic Planning
$199.00Level 2 | Duration: 5 Hours A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful. -
Managing Difficult Conversations
$199.00Level 1 | Duration: 3 Hours This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You'll also learn how to speak persuasively, ask good questions, and listen actively. -
Project Management: All You Need to Know
$199.00Upon completion of this course you will have developed valuable new skills that will allow you to competently manage a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the project life cycle and project planning documents. Youâll learn about communications and how to deal changes and project tracking and also how to conduct status meetings. The course wraps up with a look at closing your project. -
Working with the Media: Creating a Positive Working Relationship
$199.00You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youâre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Building Better Teams
$199.00Level 1 | Duration: 3 Hours After you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contracts, identify your team player style and how it can be used effectively with your own team, build team trust, identify the stages of team development and how to help a team move through them, recognize the critical role communication skills will play in building and maintaining a team atmosphere, and identify ways that team members can be involved and grow in a team setting. -
Training with Visual Storytelling
$199.00In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. Weâll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, youâll be ready to create engaging, compelling training sessions that inspire your students. -
Logistics and Supply Chain Management
$199.00Level 3 | Duration: 6 Hours In this course you will learn about supply chains and logistics, various integration models, supply chain flows, who is who in a supply chain, as well as drivers and ways to optimize them. You will also gain an insight on other crucial points such as aligning your business and supply chain strategies, how to get the most out of your data, how to troubleshoot any problems that crop up and ways to develop your supply chain. -
Environmental Sustainability: A Practical Approach to Greening Your Organization
$199.00Level 1 | Duration: 2 Hours Here you will learn how to draft an Environmental Management System that can be applied to your organization. Along the way you will understand the term 'greenwashing' and how to avoid it. You will know the six key performance indicator areas as defined by the Eco-Management and Audit Scheme and will be able to determine Environmental Impacts and Aspects within an organization then how to set objectives and targets for significant impacts. -
Advanced Writing Skills
$199.00Level 1 | Duration: 2 Hours After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business requests, create effective business cases, proposals, and reports, and thoroughly document sources that you use in your writing. -
Becoming Management Material
$199.00Level 2 | Duration: 6 Hours After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success. -
Public Speaking: Speaking Under Pressure
$199.00Level 2 | Duration: 4 Hours This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You'll focus on short responses and learn ways to expand a basic presentation. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$199.00Level 2 | Duration: 4 Hours This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Creating a Top-Notch Talent Management Program
$199.00Level 2 | Duration: 4 Hours In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans. -
Creating a Workplace Wellness Program
$199.00Level 1 | Duration: 4 Hours To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. -
Employee Recognition: Appreciating Your Workforce
$199.00Level 1 | Duration: 2 Hours Here you are going to learn just what an employee recognition program is all about. You're going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. -
Prospecting for Leads Like a Pro
$199.00This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
Communication Strategies
$199.00Level 1 | Duration: 3 Hours This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Public Relations Boot Camp
$199.00Level 1 | Duration: 3 Hours In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations. -
Becoming a Better Learner
$199.00Level 1 | Duration: 2 Hours After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning. -
Emotional Intelligence
$199.00Level 1 | Duration: 2 Hours This course will introduce you to the history of emotional intelligence and what it's all about. You'll explore the most popular theories, including the EI blueprint, Martin Seligman's ABC's of optimism, the VALUE and SOLER techniques, Ekman's seven basic emotions, and Plutchik's wheel. You'll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Working Smarter: Using Technology to Your Advantage
$199.00In this course, youâll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Cannabis and the Workplace
$199.00Level 1 | Duration: 2 Hours In this course, you are going to learn about cannabis, its effects on the individual, and the potential impact in the workplace. You will consider medical cannabis, the rights and obligations of employees and employers, and the intervention process as you deal proactively by having a comprehensive drug and alcohol policy. -
Knowledge Management
$199.00Level 2 | Duration: 4 Hours In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams' KM Process Framework, Gamble and Blackwell's knowledge management matrix, Botha's process model, and Nonaka and Takeuchi's spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Developing a High Reliability Organization
$199.00Level 1 | Duration: 2 Hours You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
Stress Management
$199.00Level 1 | Duration: 2 Hours This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter. -
Balanced Scorecard Basics
$199.00Level 2 | Duration: 2 Hours You will begin this course by learning what the balanced scorecard is and what types of organisations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organisation's mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
English as a Second Language: A Workplace Communications Primer
$199.00Level 1 | Duration: 2 Hours This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Purchasing and Procurement Basics
$199.00Level 2 | Duration: 6 Hours In this course, you will learn the basics of purchasing and procurement. You'll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. You'll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships. -
Leadership Skills for Supervisors
$199.00Level 2 | Duration: 4 Hours Ensure that your leaders are leading! Learn how to prioritise, manage and plan your time and your team schedule, develop different techniques when dealing with people, and use any situation as a method to problem-solving among other things. This course is all about helping you lead your people in the best possible way! -
Influence and Persuasion
$199.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youâll also receive an introduction to basic neuro linguistic programming techniques. -
Business Etiquette: Gaining That Extra Edge
$199.00Level 1 | Duration: 2 Hours In this course, you'll learn all about business etiquette and how you can use this skill to present yourself in a business setup. It contains tips for meeting new people, identifying a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting an excellent first impression. It also tackles dressing up for success, dining with confidence and presenting yourself well on the phone and via e-mail. -
Social Selling for Small Businesses
$199.00Level 1 | Duration: 2 Hours This course will help you develop your social selling skills by focusing on developing meaningful relationships with customers and potential customers through social media. You will learn about the attributes of social selling, how to explore social selling to generate business leads and how to apply social selling strategies of relevance in social media. You will also develop an understanding of the power of leveraging different platforms, how to measure results and learn all about ways to harness the power of social media to spread your message far and wide to your target audience. -
Critical Elements of Customer Service
$199.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
GDPR Readiness: Creating a Data Privacy Plan
$199.00Level 2 | Duration: 2 Hours After completing this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan. -
From Boss to Leader
$199.00Level 3 | Duration: 4 Hours After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
Planning for Workplace Safety
$199.00Level 1 | Duration: 2 Hours This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan. -
Dealing With Difficult People
$199.00Level 1 | Duration: 3 Hours Learn how your attitude and behaviour affect others and how you can find and utilise existing techniques when dealing with difficult conversations and tricky people. In this course, you will be familiar with some strategies for managing and dealing with anger and will learn how to develop coping tactics that can help you and your people have a more harmonious workflow. -
Bullying in the Workplace
$199.00Level 1 | Duration: 4 Hours Bullying is also known as the silent epidemic. Several employees have experienced or witnessed bullying. However, policies and laws dealing with it are far less prevalent because bullying can be hard to identify and address. What exactly is bullying, and what does it look like? How can we discourage it in the workplace? What can we do to protect our staff and our co-workers? These are just some of the questions addressed in this course. -
Risk Management
$199.00Level 1 | Duration: 2 Hours In this course, you will learn about the seven R's and four T's that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Business Ethics for the Office
$199.00Level 1 | Duration: 3 Hours In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg's six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Project Management Training: Understanding Project Management
$199.00This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Building Your Self Esteem and Assertiveness Skills
$199.00Level 1 | Duration: 2 Hours In this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make others feel better about themselves.
